No Referrer! How Did That Happen? Print E-mail
Web Analytics
Written by Lyris HQ Staff Writer   
Thursday, 20 March 2008
No Referrer! How Did That Happen?The Referrer field of a log file stores the location from which a visitor came. In other words, it stores the previously requested URL that linked to your site. From this information, you can see what links led visitors to your site - and you can pull out the keyword (if present) that was used in a search engine query which resulted in a click-through.


But, what is happening when you analyze your Web site and you see the phrase 'No Referrer'? Is it really possible for some visitors to come from nowhere? (Insert Twilight Zone theme music here...)

There is an explanation for this. Here are some of the reasons and conditions under which this phenomenon, called 'No Referrer,' can occur.

1) Manual type-in: Often when people visit a particular site, they don't search for it, or rely on a link from an affiliate. Instead, they type the domain name of the site directly into the address bar of the browser. Such visitors know what site they want to visit and simply go there directly. In this case, no web page referred them to the site—they went there on their own. So, who gets the credit of being the referrer? No one. Your web server will log the referrer in this case as "-," and your web analytics tool may report 'No Referrer.'

2) Bookmarks: Another common way users visit their favorite sites is to bookmark them. A user may have spent a lot of time finding a site that provides the exact information he or she is looking for, and does not want to search for it again—like when you finally find the site that has instructions for programming your universal remote control!

The next time they want return to the site, they use the bookmark. The users were not referred by any other site; they went to the site directly, so the referrer in this case is 'No Referrer' as well.

3) Spiders/Robots: Search Engine spiders and robots constantly crawl the Internet in search of new content to be indexed and made available via their search engines. Typically a spider won't have a referrer, though it's not impossible for a robot/spider to have a referrer, though it may or may not represent an actual web page.

4) E-mail campaigns: If you send an e-mail campaign that contains links to your web site, a visitor clicking on one of those embedded links won't have a referrer. This is kind of the exception to the rule, as there really is something there that referred the visitor to the site—but e-mail clients don't have URLs associated with them, so they don't pass a referrer to the log files. In this case, you can modify the URL: you can use a single URL parameter/value pair to either identify the campaign as a whole, or a parameter with unique values to identify individual users or groups.

5) Browser's Homepage: If a visitor has their browser's default page set to your business' homepage, this means that every time they launch their browser, your homepage is requested. If this is case, there is no referring page that sent the visitor to your homepage, so again, there is no referrer.

The next time you're browsing through your list of referring sites in your Web analytics tool, and you see 'No Referrer', one of the reasons listed above will probably explain why this is occurring. In most cases, 'No Referrer' can actually be seen as a good thing. If someone likes your site enough to have the URL memorized, have it saved as a bookmark or even have it set as their browser's homepage, you're definitely doing something right!

Comments (4)Add Comment
Not quite
written by Ryan, November 3, 2008
You're missing another big source of "no referrer" page loads: Flash & JavaScript links. If your site (or your referrers) use Flash, or uses any javascript document.location links, test your links and see for yourself, Internet Explorer doesn't handle all of those the same as a regular href link and in my experience those account for far more traffic on my site than browser homepages or bookmarks
report abuse
vote down
vote up
Votes: +1
Add proxies
written by Mike, October 8, 2008
You might want to add 'Proxies' to the list. A lot of traffic we see as no-referrer comes from CDNs like Akamai.

50% is about average as far as I can find out.
report abuse
vote down
vote up
Votes: +0
Sometimes good, sometimes not so good!
written by Andres Galdames, September 5, 2008
Hi Kathy,

One might have to contextualize that number. Let's say we look at your 40%. If you have any offline marketing going on (print ads, tv, radio, etc...) trying to drive traffic to the site then 40% might be a good thing, that is if previous to said offline pushes were significantly lower. Now if there aren't any offline initiatives and your site traffic is a little low in general, I might suspect that some of that no referrer traffic might be internal traffic (your own developers hitting the site, your IT team, or maybe even you!). I would look into excluding any internal traffic then take another look at that no referrer number.
report abuse
vote down
vote up
Votes: +0
What is a typical "no referrer" % ?
written by Kathy, September 4, 2008
Good article.

I wonder what "no referrer" rates other readers experience of their sites? It runs as high as 40 % on some of our sites which seems very high to me.
report abuse
vote down
vote up
Votes: +0

Write comment
quote
bold
italicize
underline
strike
url
image
quote
quote
smaller | bigger

busy
 
< Prev   Next >

Lyris HQ Client Login

Flash Player Required

Lyris HQ requires the most recent version of the Adobe Flash Player, a free browser plug-in.

Get Adobe Flash Player.

Get Adobe Flash Player

Advertisement
 
Email Marketing & Internet Marketing Tools - Lyris HQ
Maximize your marketing spend. Lyris HQ brings together email marketing, deliverability tools, content creation, Web analytics, search marketing and mobile marketing. Execute campaigns and review ROI performance from one integrated solution. That's the unbeatable power of Lyris HQ.
Join conversations and make connections at: